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Whatsapp 0125355537
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Information
General Info
➡️ Address:
No
1,
Jalan Bistari 2, Taman
Industri Jaya, 81300, Johor Bahru,
Johor, Malaysia.
Google
MapWaze ➡️ Opening hour: Monday-Friday 8am-5:00pm, Saturday
8am-1pm, Sunday off.
➡️Whatsapp number: +6012-5355537
➡️Company Name: LEE HIN ENTERPRISE SDN. BHD.
➡️Business Registration Number (BRN): 199401042485 (328173-V)
➡️TIN number: C5886430100
For New Customer
➡️ Please send us your SSM to
60125355537
to register an account. Note that if you wish to apply for credit term then SSM with
address Sample 1Sample
2 is required.
➡️ Customer who require delivery service please also check if you are within our
Delivery coverage map
About Ordering
➡️ Place your order (minimum rm600 for delivery) and select
Whatsapp
Checkout
to send us the order.
➡️ For all locations, we can only deliver at most once per week, please
order at least one day
before
delivery. Exact date of delivery varies and affected by our schedule and other
factors.
➡️ Orders placed after 9:00am will not be included in delivery schedule
of
the
day.
➡️ Please try to place your order all at once for the week. Any
additional
order after the first may or may not be processed.
➡️About repack request:
‣Depends on the effort and cost required we might not accept such
request.
‣Sometimes extra charge is applicable.
About Delivery
➡️ Our delivery service covers the Southern Johor area. Click for Delivery
coverage map ➡️ Delivery will be carried out by our own trucks and workers, we do not have
parcel
delivery option via courier.
➡️Bulk order (>rm12000) outside our normal area but within Johor can be arranged,
please whatsapp
us
for enquiry.
➡️Estimated date of delivery after placing order:
‣ 1-2 working days in Skudai/Gelang Patah areas
‣ 2-4 working days in most other areas
‣ Once a week for less visited area e.g. Kangkar Pulai, PTP.
➡️Time of delivery is usually 12pm to 6pm. Please inform us in
advance
if
you are unable to receive within this time period.
➡️Note that we usually cannot accept special request for:
‣Delivery outside our normal delivery date/time
‣Urgent delivery (e.g. less than 24hr) after placing order.
➡️Due to limited capacity, we do not provide these services:
‣ Auto redelivery of goods that are out of stock or wrongly ordered in
previous deliveries. Please make a new order, which would still be subjected to minimum order amount.
‣ Advanced notice if ordered items are out of stock and automatic
substitution with similar items.
About Payment
➡️ For payment we accept
‣ Bank transfer (Please write companyname or invoice number
at
Recipient Reference)
‣ MYDebit card / QR Pay / TouchnGo / Duitnow
‣ We DO NOT
accept
Cash on delivery, please do
not pay cash to the
driver/salesperson.
➡️ Please transfer to us after delivery.
➡️ For payment account information please refer to payment detail printed
on
our
invoice or sent via our official whatsapp number.
➡️To prevent scam, do not follow other payment account information sent to you
by
anyone else or listed
online.
Pay only to our Maybank / QR account under the name Lee Hin
Enterprise
Sdn Bhd.
About Halal
Disclaimer:
We offer these Halal info to the best of our knowledge.
However data might be incomplete and contain errors, there might also have bugs.
As such these information are offered without any warranty of accuracy or
currency.
We do not assume responsibility for any inaccuracies or outdated content.
Halal Logo: ➡️For items that we have data, at detail page of each item the Halal
logo, Halal
organisation name and country will be shown.
➡️Item Halal logo category overlay mode: when this mode is switch
on, all item
image
will be labelled with their Halal logo category.
➡️In overlay mode we categorize Halal Logo to the following groups:
‣
JAKIM ‣
JAKIM Approved
Foreign Halal Logo found in JAKIM approved list
CBLIST17March2023.pdf ‣
Has Cert but no Logo
Producer has halal certification but there is no Halal logo on packaging.
‣
Halal Not Required
Halal Not Required and not applicable due to item being agricultural / unprocessed
‣
Non-JAKIM
Halal Logo that are not found in JAKIM approved list.
‣
No Data
Halal logo data not surveyed yet
‣
No Halal Logo
No Halal logo found on packaging and we do not have any certificate
➡️ For more information on local and foreign Halal, please refer to https://www.halal.gov.my
Halal Certificate: ➡️For some items we have the Halal certificate in PDF or image file or JAKIM
website
url format.
➡️However, the certificate is only available to customers who have purchase
record
of
the item in recent months.
➡️You can find more detail when you show itemdetail by clicking at the photo of
any
item and then click on
Halal
Info tab.
About Return and Discrepancy
➡️ During receiving you can always reject and return any items
being
delivered to the driver.
‣ However any items bought in whole carton/bundle
must
be returned as whole, we cannot accept attempt to open the carton/bundle and return
just
selected loose items within it.
➡️ Any discrepancy in quantity or physical damage should be
notified to
the driver
immediately
during receiving. We usually do not accept discrepancy or damage claim after the
driver
has left
unless sufficient video evidence is provided.
➡️ Any defect or expiry date issue should be notified to us
within
3
days of receiving.
➡️ Return of items bought previously will be subjected to the
following
conditions:
‣ Items has attribute Returnable: YES (Can be found at detail
big
photo view of each item) at the time of return. But note that returnable status
might
change over
time.
‣ There is purchase record of the item from us within last 1
year
(we usually do not accept return after more than 1 year even if returnable is yes).
‣ We are still carrying that brand/line of items.
‣ If the intended return quantity is too high by either
absolute
value
or as percentage of your purchase record then we need to verify
with
the producer/distributor first, and the above conditions might not hold.
‣ Some items might have additional requirements by the
distributor.
➡️About why only some items can be returned: Being just a middle man,
our return policy depends on the return policy of the producer (if locally made) or
importer (if imported from foreign country).
So if the producer/importer can accept return and if other return conditions are met, we
can collect the
return and pass it back to the producer or importer.
But if their return policy is NO return then we are unable to collect or
refund the return.
About Quality Control and SCAR
➡️ As a distributor, Lee Hin Enteprise Sdn Bhd acts as a middleman between manufacturers and our
customers. We understand that quality issues may occasionally arise, and we aim to address them promptly
and effectively. To streamline communication and resolution, we wish to clarify our roles and
responsibilities as a distributor, and how Supplier Corrective Action Reports (SCARs) will be managed
under different circumstances.
➡️ Our Role and Responsibilities ‣ Sourcing Quality Products: Partnering with reputable producers to ensure the
products we distribute meet required quality standards.
‣ Storage and Handling: Maintaining proper storage and handling conditions to
preserve product integrity during distribution.
‣ Facilitating Issue Resolution: Acting as a liaison between our customers and the
manufacturers to address any quality concerns effectively.
➡️ Conditions for Filling the SCAR
To ensure accountability and proper resolution, the responsibility for filling the SCAR will depend on
the root cause of the issue:
‣ When the Issue Originates with Lee Hin Enteprise Sdn Bhd:
- If the root cause of the issue is determined to stem from
distribution, storage, or handling under our care, Lee Hin Enteprise Sdn Bhd will take full
responsibility for completing the SCAR.
‣ When the Issue Originates with the Manufacturer:
- If the issue is clearly attributable to the manufacturing
process (e.g., pollutants within sealed products, production defects), the manufacturer will be
responsible for completing the SCAR.
- Lee Hin Enteprise Sdn Bhd will act as a facilitator, providing
necessary details to the manufacturer and ensuring the report is submitted to the QC department
promptly.
➡️ Supporting Evidence for Assigning Responsibility
To accurately determine the source of any issue, we will rely on:
‣ Inspection reports or test results provided by your QC department.
‣ Documentation of product conditions upon receipt.
‣ Production batch details and related records.
‣ Sample, image or video record of pollutant if available.
About This Website
➡️This site runs faster and smoother on desktop computer than on handphone.
➡️Some mobile (handphone) default browser might have minor issue esp. when
checkout
order. In those cases we suggest user use Chrome or Edge browser for
ordering.
➡️We develop and program this site ourselves, if you encounter any connection issue
or bug
please whatsapp us at
60125355537.
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Choose your shipping method:
Truck Delivery (Hantar 送货)
Self Collect Ambil Sendiri 自取
Add to existing order Tambah 加货 whenever possible
Depending on the state of processing, addition is not guaranteed to succeed.
Note: Higher Delivery Price
Applicable You have chosen shipping method
Truck Delivery but your chosen/registered price category
does not cover delivery fee. As
such we
will apply the delivery price category on our site and result in slightly higher
prices.
Sorry, our minimum amount for delivery is rm
600
. The current
amount
if
insufficient for checkout. Please add more items or choose Self Collect as
shipping
method.
If You Are A New Customer:
- If you have not registered an account with us before. Please send us your SSM
(business registration) and address for registration. For delivery:
- we deliver within only Southern Johor, please check our delivery area (click to
check). For self-collection:
- Address: No 1, Jalan Bistari 2, Taman Industri Jaya, 81300, Johor Bahru, Johor. Google Map
- We open Monday-Friday 8am-5:30pm, Saturday 8am-1pm, Sunday off.
Send us your order:
Whatsapp order to us
-- Or --
Or copy your order as plain text and then paste it into your email or message apps then
send
to us