Gula Kasar India Renuka White Refined Sugar 50kg 印度白糖 Imported White Sugar

➡️ Please send us your SSM to 60125355537 to register an account. Note that if you wish to apply for credit term then SSM with address Sample 1 Sample 2 is required.
➡️ Customer who require delivery service please also check if you are within our Delivery coverage map

➡️ Place your order (minimum rm600 for delivery) and select Whatsapp Checkout to send us the order.
➡️ For all locations, we can only deliver at most once per week, please order at least one day before delivery. Exact date of delivery varies and affected by our schedule and other factors.
➡️ Orders placed after 9:00am will not be included in delivery schedule of the day.
➡️ Please try to place your order all at once for the week. Any additional order after the first may or may not be processed.

➡️About repack request:
   ‣Depends on the effort and cost required we might not accept such request.
   ‣Sometimes extra charge is applicable.

➡️ Our delivery service covers the Southern Johor area. Click for Delivery coverage map
➡️ Delivery will be carried out by our own trucks and workers, we do not have parcel delivery option via courier.
➡️Bulk order (>rm12000) outside our normal area but within Johor can be arranged, please whatsapp us for enquiry.
➡️Estimated date of delivery after placing order:
   ‣ 1-2 working days in Skudai/Gelang Patah areas
   ‣ 2-4 working days in most other areas
   ‣ Once a week for less visited area e.g. Kangkar Pulai, PTP.
➡️Time of delivery is usually 12pm to 6pm. Please inform us in advance if you are unable to receive within this time period.
➡️Note that we usually cannot accept special request for:
   ‣Delivery outside our normal delivery date/time
   ‣Urgent delivery (e.g. less than 24hr) after placing order.

➡️Due to limited capacity, we do not provide these services:
   ‣ Auto redelivery of goods that are out of stock or wrongly ordered in previous deliveries. Please make a new order, which would still be subjected to minimum order amount.
   ‣ Advanced notice if ordered items are out of stock and automatic substitution with similar items.

➡️ For payment we accept
   ‣ Bank transfer (Please write companyname or invoice number at Recipient Reference)
   ‣ MYDebit card / QR Pay / TouchnGo / Duitnow

   ‣ We DO NOT accept Cash on delivery, please do not pay cash to the driver/salesperson.
➡️ Please transfer to us after delivery.
➡️ For payment account information please refer to payment detail printed on our invoice or sent via our official whatsapp number.
➡️To prevent scam, do not follow other payment account information sent to you by anyone else or listed online.

Pay only to our Maybank / QR account under the name Lee Hin Enterprise Sdn Bhd.

Halal Logo:
➡️For items that we have data, at detail page of each item the Halal logo, Halal organisation name and country will be shown.

➡️Item Halal logo category overlay mode: when this mode is switch on, all item image will be labelled with their Halal logo category.
Halal overlay mode is off
Click to switch ON
➡️In overlay mode we categorize Halal Logo to the following groups:
   ‣    JAKIM  
   ‣    JAKIM Approved   Foreign Halal Logo found in JAKIM approved list CBLIST17March2023.pdf
   ‣    Has Cert but no Logo   Producer has halal certification but there is no Halal logo on packaging.
   ‣    Halal Not Required   Halal Not Required and not applicable due to item being agricultural / unprocessed

   ‣    Non-JAKIM   Halal Logo that are not found in JAKIM approved list.
   ‣    No Data   Halal logo data not surveyed yet

   ‣    No Halal Logo   No Halal logo found on packaging and we do not have any certificate
➡️ For more information on local and foreign Halal, please refer to https://www.halal.gov.my

Halal Certificate:
➡️For some items we have the Halal certificate in PDF or image file or JAKIM website url format.
➡️However, the certificate is only available to customers who have purchase record of the item in recent months.
➡️You can find more detail when you show itemdetail by clicking at the photo of any item and then click on Halal Info tab.

➡️ During receiving you can always reject and return any items being delivered to the driver.
   ‣ However any items bought in whole carton/bundle must be returned as whole, we cannot accept attempt to open the carton/bundle and return just selected loose items within it.
➡️ Any discrepancy in quantity or physical damage should be notified to the driver immediately during receiving. We usually do not accept discrepancy or damage claim after the driver has left unless sufficient video evidence is provided.
➡️ Any defect or expiry date issue should be notified to us within 3 days of receiving.

➡️ Return of items bought previously will be subjected to the following conditions:
   ‣ Items has attribute Returnable: YES (Can be found at detail big photo view of each item) at the time of return. But note that returnable status might change over time.
   ‣ There is purchase record of the item from us within last 1 year (we usually do not accept return after more than 1 year even if returnable is yes).
   ‣ We are still carrying that brand/line of items.
   ‣ If the intended return quantity is too high by either absolute value or as percentage of your purchase record then we need to verify with the producer/distributor first, and the above conditions might not hold.
   ‣ Some items might have additional requirements by the distributor.

➡️About why only some items can be returned: Being just a middle man, our return policy depends on the return policy of the producer (if locally made) or importer (if imported from foreign country). So if the producer/importer can accept return and if other return conditions are met, we can collect the return and pass it back to the producer or importer. But if their return policy is NO return then we are unable to collect or refund the return.

➡️ As a distributor, Lee Hin Enteprise Sdn Bhd acts as a middleman between manufacturers and our customers. We understand that quality issues may occasionally arise, and we aim to address them promptly and effectively. To streamline communication and resolution, we wish to clarify our roles and responsibilities as a distributor, and how Supplier Corrective Action Reports (SCARs) will be managed under different circumstances.

➡️ Our Role and Responsibilities
   ‣ Sourcing Quality Products: Partnering with reputable producers to ensure the products we distribute meet required quality standards.
   ‣ Storage and Handling: Maintaining proper storage and handling conditions to preserve product integrity during distribution.
   ‣ Facilitating Issue Resolution: Acting as a liaison between our customers and the manufacturers to address any quality concerns effectively.

➡️ Conditions for Filling the SCAR To ensure accountability and proper resolution, the responsibility for filling the SCAR will depend on the root cause of the issue:

   ‣ When the Issue Originates with Lee Hin Enteprise Sdn Bhd:
      - If the root cause of the issue is determined to stem from distribution, storage, or handling under our care, Lee Hin Enteprise Sdn Bhd will take full responsibility for completing the SCAR.

   ‣ When the Issue Originates with the Manufacturer:
      - If the issue is clearly attributable to the manufacturing process (e.g., pollutants within sealed products, production defects), the manufacturer will be responsible for completing the SCAR.
      - Lee Hin Enteprise Sdn Bhd will act as a facilitator, providing necessary details to the manufacturer and ensuring the report is submitted to the QC department promptly.

➡️ Supporting Evidence for Assigning Responsibility To accurately determine the source of any issue, we will rely on:
   ‣ Inspection reports or test results provided by your QC department.
   ‣ Documentation of product conditions upon receipt.
   ‣ Production batch details and related records.
   ‣ Sample, image or video record of pollutant if available.

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➡️Some mobile (handphone) default browser might have minor issue esp. when checkout order. In those cases we suggest user use Chrome or Edge browser for ordering.
➡️We develop and program this site ourselves, if you encounter any connection issue or bug please whatsapp us at 60125355537.